Store Policies

Payment Methods
Soulspirations currently accepts MasterCard, Visa, and Paypal payments.

Sales Tax
Soulspirations is located in New Hampshire where there is no sales tax on the types of items we sell. No tax will be added to customer’s orders. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state.

Order Acceptance Policy
Soulspiration reserves the right to accept or decline your order for any reason. We also reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Subject to Change without Notice.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc, Soulspirations will attempt to contact you by phone or email before canceling the order or item that is incorrect.

Price changes
Prices are subject to change without notice as our suppliers may change our prices without notice. All effort is made to find the best items from great suppliers at the lowest reasonable prices.

Back Order Policy
When any item is put on backorder here at Soulspirations, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will drop the missing item from your order and notify you to reorder the item if you desire, along with an estimated due date of its arrival.

Return Policy:
RETURNS: If you want to return a product to Soulspirations you must contact us within 20 days of receipt by emailing support@soulspirations.com. You must have the original invoice number to refer to. Returns will be subject to a 10% restocking fee. Returns will not be accepted without prior approval.

Soulspirations covers the costs of return shipping using the original packaging. If different packaging is used for a return the customer is responsible for the difference in cost. All returned items must be in the same condition they were sent (see DAMAGES below for exceptions).

Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

DAMAGES: If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 5 days so we may get the issue resolved in a timely manner. Soulspirations will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Soulspirations.

Privacy Policy
Soulspirations does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales.

Shipping Policies
We at Soulspirations believe shipping should be as simple as possible. Which is why all orders over $50 ship free all day, every day. Orders under $50 are just $4.95.

Soulspirations sources our items from various suppliers and warehouses including our own. Shipping methods are USPS or UPS depending on supplier and size and weight of the item. Shipping information and tracking numbers will be emailed to the customer at time of shipping.

Most orders will be orders ship within 24-48 business hours, if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees will still apply.

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